Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.
As a Product Delivery Director in Commercial & Investment Banking operations team, you will drive execution of complex, cross-functional AI and automation initiatives—from early discovery to production launch and scaled rollout. You are highly technical (ideally ex-engineer/researcher/data scientist) with experience building production systems, and you can translate product vision into executable plans, remove roadblocks, and hold stakeholders accountable in a large, regulated banking environment. You will also set up and mature this new Technical Project Management function, including operating mechanisms, progress reporting, and communication rhythms.
Job responsibilities
- Convert product plans into project plans with clear scope, milestones, owners, and timelines.
- Own delivery cadence: daily/weekly execution check-ins, action tracking, and reporting into product operating mechanisms.
- Drive clear communication: coordinate progress updates, status narratives, dependency/risk readouts, and decision logs across stakeholders and leadership.
- Identify, manage, and resolve cross-team dependencies and risks; escalate decisively to protect timelines.
- Drive execution toward target dates; empowered to demand deliverables and decisions from stakeholders.
- Coordinate build-to-launch activities: integration, testing/validation, user feedback, approvals, and rollout plans.
- Stand up and mature the TPM function: define ways of working, templates/rituals, governance, and metrics that improve delivery predictability.
- Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
- Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive experience leading operational management and change readiness
- Experience in enterprise-wide release and deployment processes and strategies
- Advanced knowledge of the product development life cycle, technical design, and data analytics
- Degree in Computer Science/Engineering (or equivalent practical experience).
- Significant experience leading complex technical delivery across multiple teams
- Prior hands-on experience building production systems (software, platform, research engineering, or data science).
- Strong technical fluency in system architecture, cloud/infrastructure, and AI-enabled applications (e.g., LLMs, RAG, agentic workflows, evaluation/monitoring).
- Strong stakeholder management, written/verbal communication, and execution discipline; experience in regulated enterprises.
- Proficiency with Agile/Scrum and delivery tooling (e.g., Jira).
Preferred qualifications, capabilities, and skills
- Recognized thought leader within a related field
- Advanced degree (MS/PhD).
- Experience delivering AI-driven programs in banking/financial services or similarly regulated industries.
- Track record taking prototypes to production at scale and operating effectively in ambiguity.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
