About TouchCare
TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.
Director of Product & AI Strategy
THE OPPORTUNITY
This is a rare chance to sit at the intersection of healthcare, technology, and human impact — and actually shape what comes next. At TouchCare, we've built something meaningful: a high-touch navigation platform that genuinely helps people find and access the care they need. Now, we're looking for a visionary product leader to help us take that model into the future.
As Director of Product & AI Strategy, you'll be managing possibility. You'll translate big ideas and real business needs into a product roadmap that moves fast, scales smart, and keeps people at the center of every decision. You'll work directly with our C-suite, shape how AI and automation transform our member experience, and leave fingerprints on a platform that touches thousands of lives.
WHAT MAKES THIS ROLE DIFFERENT
- You'll have a direct line to executive leadership and the autonomy to drive real strategic decisions — not just execute someone else's vision.
- You'll be building in a space that matters: healthcare navigation, benefits, and member experience are ripe for intelligent, thoughtful innovation.
- You'll balance the art of innovation with the discipline of operational excellence — this isn't moonshots only; it's sustainable, meaningful product progress.
- You'll be a builder and a bridge — connecting the dots between member needs, client outcomes, engineering partners, and organizational goals.
WHAT YOU'LL DO
Drive Product & Innovation Strategy
- Partner with executive leadership to identify where AI, automation, and data can create breakthrough moments for members and clients.
- Evaluate market trends, client feedback, and operational realities to surface the highest-impact opportunities.
- Build business cases, strategic recommendations, and implementation roadmaps for new product initiatives.
- Translate organizational goals into a clear, prioritized product strategy — then own it.
- Serve as a trusted advisor to leadership on emerging technologies and healthcare innovation.
Evolve & Optimize Our Technology Platform
- Oversee the performance and evolution of TouchCare's existing technology ecosystem.
- Identify opportunities for workflow improvements, platform enhancements, and process efficiencies.
- Balance new innovation against the reliability and scalability of what we've already built.
- Manage technology vendors, engineering partners, and consultants — keeping everyone aligned and accountable.
- Ensure our systems remain compliant, scalable, and deeply connected to user needs.
Lead the Full Product Development Lifecycle
- Own the journey from concept to launch — gathering feedback, writing requirements, defining success metrics, and driving adoption.
- Synthesize input from clients, brokers, members, and internal teams into a coherent product vision.
- Keep stakeholders aligned and engaged throughout development.
Champion AI & Automation — Thoughtfully
- Identify where AI and automation can amplify — not replace — our high-touch service model.
- Lead responsible AI implementation that enhances the member experience in real, measurable ways.
- Stay ahead of the curve on healthcare AI trends and emerging technologies.
Turn Data Into Decisions
- Build out reporting, analytics, and benchmarking capabilities that drive smarter decisions.
- Define KPIs and success metrics that matter — and show the ROI of technology investments to clients and leadership.
WHERE YOU'LL START
From day one, you'll dig into some of our most exciting initiatives:
- Open Enrollment Decision Support Tools
- AI-Powered Member Engagement Solutions
- Leave of Absence Technology Enhancements
- Claims Analytics & Employer Reporting
- Healthcare Navigation Enhancements
- Member Outreach & Communication Automation
- Employer Analytics & Dashboards
- Internal Workflow Optimization & Automation
- Future Technology-Enabled Service Offerings
You'll also take stewardship of our existing platforms — ensuring they remain scalable, high-performing, and deeply aligned with where we're heading.
WHO YOU ARE
- A strategic product leader who knows how to translate vision into execution — not just slides into backlogs.
- Someone who's energized by complexity and comfortable navigating ambiguity without losing momentum.
- A natural collaborator who builds trust with technical teams and non-technical stakeholders alike.
- Curious about AI and automation — and thoughtful about deploying them responsibly.
- Motivated by mission: you want your work to matter, not just ship.
Why Join Us?
- Professional Growth: Gain exposure to diverse accounting functions and portfolio company
- management.
- Collaborative Environment: Work closely with a supportive team that values your contribution.
- Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.
LOCATION
This is an onsite role based at our office in Stamford, CT. We're looking for a hands-on collaborator who will work in person with our leadership, product, and engineering teams — building relationships and driving decisions side by side, not from a distance.
COMPENSATION
$160,000–$180,000 annually, commensurate with experience
