Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the minimal direction, coordinates the compilation of technical components of a project or program. Assumes responsibility for achieving desired results. Is involved with project organization, cost estimating, milestone definition, and scheduling. Responsible for the design lifecycle of programs requiring advanced technical knowledge and utilization of advanced programming and data base techniques. Competent to work at the highest technical level. Acts as the technical expert for ITS managers, computer operations personnel and project personnel during all phases of systems development.

EEO/AA/Disability/Veteran

Responsibilities

1. Guides a team of analysts and/or programmers in the development and/or support of automated and manual systems; provides technical guidance in analytical tasks.
- 1.1 Coordinate projects consisting of multi departmental team members.
2. Evaluates requests for systems development and enhancement.
- 2.1 Analyze feasibility of Client's requests/needs including but not limited to data analysis and resource identification.
3. Conducts needs analysis study, including evaluation of current environment (user and computer) by observation, interview, and examination of existing systems documentation, manual, forms, etc.
- 3.1 Identify problems
4. Participates with user and ITS Team Lead to define and document current and future business needs.
- 4.1 Review vendor documentation regarding changes and upgrades
5. Documents specific design specifications. Participates with user and ITS Team Lead in design of production and conversion plan to ensure smooth transition from current to new environment. In conjunction with the application owner and leadership, designs input and output formats, screens, and reports.
- 5.1 Investigate reported problem
6. Designs interface, both automated and manual, between users? systems.
- 6.1 Provide clinical systems analysts with tools to enhance their knowledge and assist them with developing problem solving skills
7. Develops test data and / or designs of test protocols.
- 7.1 Urgent = 1 hour acknowledged and 6 hours resolution
8. Develops user and ITS procedure manuals.
9. Monitors progress against plan and provides management reports as required.
10. Provides technical guidance and support to the ITS Team Leading the development of plans for maintenance and development of assigned systems.
11. Utilizing in-depth technical knowledge, analyzes and evaluates outside software to assess compliance with ITS guidelines. Develops recommendations for acquisition.
12. Participates in determining the nature and scope of project activities and processes to be developed or modified. Determines and recommends technical programming approaches and solutions to complex applications.
13. Creates program specifications, flow charts, and decision tables to be translated into appropriate computer instructions and/or codes for most complex programs.
14. Specifies and arranges test data and coordinates test processing for newly developed systems under minimal direction of Applications Systems Supervisor. Trouble-shoots programs and systems by isolating and correcting testing errors.
15. Develops or assists in the development of the most complex programming routines, programs and functions according to detail design and user needs.
16. Provides technical expertise and guidance in the development of formal cost estimates, time estimates, and human resources required to develop and/or modify systems.
17. Develops the performance metrics and a formal statement of expected performance for new or modified systems including the sequence of significant processes, actions, and functional segments.
18. Performs job-related duties in conformance with MIS standards; may initiate standards
19. Performs all duties and responsibilities in such a manner as to support the "I Am Yale-New Haven" service excellence program. Performs all duties and responsibilities in such a manner as to support the Vision, Mission, and Values for YNHHS. as well as the department competencies: customer focus, problem solving, innovation, and adaptability. Promotes positive and constructive working relationships within the department.
20. Performs other job-related duties, as required

Qualifications

EDUCATION

Bachelor's degree in Computer Science or related disciplines, or technical training and work related experience (courses in systems analysis and design, DBMS, screen design techniques, forms design, data gathering, oral and written communication).

EXPERIENCE

Eight (8) years or more of experience in a variety of programming and analytical activities; at least four (4) years of analytical experience; on-line, real time and data base environment. Experience in a healthcare environment preferred.

LICENSURE

Must have a current driver's license and an acceptable driving record.

SPECIAL SKILLS

Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required and escalate issues as appropriate. Ability to work well under tight time constraints and manage time effectively. Works effectively with limited supervision on projects with a small to mid-size scope. Strong organizational, problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as a strong collaborative team player. Candidate must be capable of taking a leadership role in managing end-user relationships. Customer Focus: Identifies opportunities to add value for the customer. Accurately identifies customer requirements, expectations, and needs. Seeks feedback from customers and shares with the team as a learning experience. Accountable for analyzing customer feedback metrics and leading the team through improvement strategies. Problem Solving: Actively looks for problems as an opportunity to improve. Applies go-see-learn behavior to collect information through direct observation. Proactively guides and advises junior staff. Problem solves with business continuity as a primary objective. Actively seeks collaboration across teams and stakeholders. Innovation: Effectively applies knowledge and learning from different situations to solve diverse problems. Promotes new and innovative ideas. Adopts and leverages fresh perspectives to enhance results for customers. Demonstrates an ability to identify and understand clinical/operational deficiencies and translate them into recommendations for technical solutions. Adaptability: Deals constructively with mistakes and obstacles. Demonstrates appropriate level of composure and patience when faced with changing priorities. Fosters a calm presence.

YNHHS Requisition ID

174605

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