Robot Service Supervisor
San Carlos, CA (on-site)
About 1X
We build humanoid robots that work alongside people to solve labor shortages and create abundance.
The Role
1X Service Shop Supervisors lead our service repair teams. In this role, you are responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency. Supervisors collaborate with cross-functional teams and department leaders to address concerns and issues that affect quality, repair efficiency, workstation ergonomics, equipment maintenance, etc. The successful candidate will also have exceptional interpersonal, organizational, and management skills, demonstrating the ability to be an innovator and change agent.
You Will
Lead, coach, and develop a highly engaged team of technicians to achieve service output goals
Maintain appropriate shop records and inventories and manage smooth workflow in the service center
Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service and diagnostics teams
Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
Collaborate with Diagnostic Engineers to lead and support the training and development of technicians
Monitor to ensure that all employees comply with safety regulations and the service center's safety program
Work with employees to manage schedules and resolve technical and personnel problems
Minimum 5 years of supervisory and leadership experience, with a demonstrated ability to effectively lead and develop high-performing technical teams in a fast-paced, service or manufacturing environment
At least 5 years of hands-on experience troubleshooting and repairing electromechanical systems
Proven project management experience, with the ability to plan, prioritize, and execute complex technical projects
Adaptable and open-minded approach, with a high level of flexibility and a positive, solutions-focused attitude
Able to work a flexible schedule, including weekday and weekend overtime
Strong people management and team-building skills, including performance management, coaching, conflict resolution, and fostering a collaborative team culture
Excellent written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders
Proficiency in robotic and controls programming preferred but not required
Benefits & Compensation
Salary Range:
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Equal Opportunity Employer
1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.
