Senior Manager, Robot Diagnostics Engineering
San Carlos, CA (on-site)
About 1X
We build humanoid robots that work alongside people to solve labor shortages and create abundance.
The Role
You’ll lead the Diagnostics Engineering organization responsible for diagnosing robot failures across mechanical, electrical, and software domains, and for building the tooling, workflows, and data systems that enable fast, accurate, and scalable diagnostics across the fleet.
This role owns the end-to-end diagnostics strategy, from field failure signals through root cause, tooling, metrics, and design feedback. The mission is to improve diagnostics efficiency and quality through automation and process improvement, while ensuring that recurring service issues consistently translate into durable design and process fixes. You’ll represent service and diagnostics at a senior level in design reviews, architecture discussions, and reliability forums, using data to influence product direction and operational priorities.
You are accountable for the diagnostics roadmap, organizational execution, and the metrics that drive reliability, serviceability, and repair decisions across the company.
You Will
Lead and scale the Diagnostics Engineering organization, setting strategy, priorities, and execution standards across teams
Own the diagnostics vision and multi-quarter roadmap, including tooling, workflows, data infrastructure, and documentation
Drive automation and process improvements that materially reduce time to diagnosis and improve first-pass accuracy at scale
Own diagnostics, repair, and escalation metrics; ensure they are trusted, visible, and used to guide leadership decisions
Analyze fleet-wide failure patterns to identify systemic issues and prioritize engineering and design investments
Represent diagnostics and service at a senior level in design reviews, architecture discussions, and cross-functional planning forums
Partner with hardware, electrical, controls, software, manufacturing, and service leadership to ensure recurring issues result in tracked design or process changes
Ensure diagnostic guidance, known-issue interpretations, and recommended procedures are documented, versioned, and consistently applied
Own adoption and rollout of new diagnostic tools and procedures across service teams
Act as an escalation owner for high-severity and safety-critical diagnostic issues
Strong systems-level expertise across mechanical, electrical, embedded, and software domains
Demonstrated experience owning diagnostics, reliability, or service tooling for complex electromechanical systems
Proven experience leading multi-disciplinary engineering teams and managers
Strong data fluency, including defining metrics, analyzing trends, and driving decisions from data
Experience influencing product design and engineering priorities through service and field feedback
Excellent written and verbal communication skills, with experience presenting to senior technical and executive audiences
Benefits & Compensation
Salary Range:
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Equal Opportunity Employer
1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.
