WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
Box AI is transforming the way businesses manage and leverage content by incorporating cutting-edge artificial intelligence and machine learning capabilities into the Box Content Cloud. As a Senior Product Manager for Box AI Agents, you will play a key role in building the next frontier of intelligent content management, leading AI-driven solutions that revolutionize how enterprises interact with their content.
In this role, you will be at the helm of driving Box’s AI platform strategy, execution, and iteration, shaping the future of enterprise AI solutions. You’ll define and execute product roadmaps that leverage AI technologies, such as large language models (LLMs) and retrieval-augmented generation (RAG), to unlock insights, automate workflows, and improve collaboration across global enterprises. Your work will directly impact how businesses across the world manage and extract value from their content at scale.
If you're passionate about defining and leading AI product strategies, bringing AI solutions to market, and driving real-world business impact, this is your chance to lead a high-impact role in the next chapter of Box’s AI growth.
WHAT YOU'LL DO
- Lead the strategy and long-term architecture for Box's core AI orchestration platform — the foundational layer that powers how AI agents reason, plan, and act across the entire Box product surface.
- Define and own a technically complex, mission-critical product area at the intersection of AI infrastructure and enterprise-grade content workflows, balancing the needs of internal platform teams, external developers, and enterprise customers.
- Drive the next generation of agent architecture, anticipating how advances in AI reasoning, multi-step planning, and compute paradigms will reshape what's possible — and translating that vision into a concrete, sequenced roadmap.
- Serve as the connective tissue across every team building on the AI platform — establishing shared primitives, coordinating dependencies, and ensuring that foundational architectural decisions scale gracefully as adoption grows.
- Lead end-to-end product development for the orchestration layer: from identifying capability gaps and architectural constraints to shipping production-grade solutions and iterating based on real-world usage signals.
- Collaborate deeply with engineering and applied AI teams to design and evolve the systems that govern how tools are invoked, how context is managed, and how agents coordinate across complex, multi-turn workflows.
- Establish a rigorous, metrics-driven approach to platform health and capability maturity — defining the right signals to measure reliability, latency, and quality at scale across diverse enterprise use cases.
- Partner cross-functionally with teams across features, infrastructure, and go-to-market to ensure the platform's capabilities are well-understood, well-documented, and effectively leveraged by every team building on top of it.
- Stay at the leading edge of the AI agent landscape — continuously evaluating emerging patterns in orchestration, tool use, and agentic compute — and bringing that perspective to bear on Box's platform strategy.
WHAT YOU'LL DO
- Lead the strategy and long-term architecture for Box's core AI orchestration platform — the foundational layer that powers how AI agents reason, plan, and act across the entire Box product surface.
- Define and own a technically complex, mission-critical product area at the intersection of AI infrastructure and enterprise-grade content workflows, balancing the needs of internal platform teams, external developers, and enterprise customers.
- Drive the next generation of agent architecture, anticipating how advances in AI reasoning, multi-step planning, and compute paradigms will reshape what's possible — and translating that vision into a concrete, sequenced roadmap.
- Serve as the connective tissue across every team building on the AI platform — establishing shared primitives, coordinating dependencies, and ensuring that foundational architectural decisions scale gracefully as adoption grows.
- Lead end-to-end product development for the orchestration layer: from identifying capability gaps and architectural constraints to shipping production-grade solutions and iterating based on real-world usage signals.
- Collaborate deeply with engineering and applied AI teams to design and evolve the systems that govern how tools are invoked, how context is managed, and how agents coordinate across complex, multi-turn workflows.
- Establish a rigorous, metrics-driven approach to platform health and capability maturity — defining the right signals to measure reliability, latency, and quality at scale across diverse enterprise use cases.
- Partner cross-functionally with teams across features, infrastructure, and go-to-market to ensure the platform's capabilities are well-understood, well-documented, and effectively leveraged by every team building on top of it.
- Stay at the leading edge of the AI agent landscape — continuously evaluating emerging patterns in orchestration, tool use, and agentic compute — and bringing that perspective to bear on Box's platform strategy.
WHO YOU ARE
- You have a proven track record of launching successful AI-powered products at scale, with experience in enterprise or consumer AI applications that are used in the market today.
- You are experienced in AI product management, with expertise in large language models (LLMs), retrieval-augmented generation (RAG), vector databases, and AI evaluation frameworks.
- You have strong product management rigor, with experience in user research, defining and tracking product metrics, and delivering measurable results.
- You possess a strong technical background, and you have experience working with data scientists, machine learning engineers, and cross-functional teams to bring AI solutions to market.
- You are experienced with prompt engineering, supervised fine-tuning (SFT), and other fine-tuning techniques for AI models. You are well-versed in different market LLMs and their strengths and weaknesses, enabling you to make informed decisions on model selection.
- You are comfortable driving product strategy, starting small, iterating quickly, and scaling AI products to deliver enterprise-grade solutions.
- You have deep knowledge of enterprise SaaS products, with the ability to understand and deliver on the unique needs of enterprise customers.
- You have experience collaborating with engineering teams to design and deliver AI-driven content management solutions.
- You have a minimum of 4+ years of product management experience in AI/ML, enterprise SaaS, or cloud platforms.
- You hold a technical degree in Computer Science, Mathematics, or related fields, with practical experience in AI, machine learning, or cloud infrastructure.
LEARN MORE ABOUT BOX AI
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
