Are you ready to lead transformative AI initiatives that shape the future of client onboarding and service? Join us to drive innovation, scale impactful solutions, and influence the strategic direction of a global financial leader. Together, we’ll set new standards for operational excellence and client experience. Make your mark in a role where your leadership and vision will have firmwide impact.
As an AI Strategy Product Manager Vice President in the Client Onboarding and Service team, you will drive the end-to-end delivery of AI-enabled solutions that transform client onboarding, servicing, and contact center operations. You will partner with cross-functional teams to prioritize, implement, and scale AI solutions, ensuring alignment with business goals and measurable outcomes. We value collaboration, transparency, and a culture of continuous improvement—your leadership will help us achieve our ambitious goals and set new benchmarks for success.
Job responsibilities
Lead the intake, evaluation, prioritization, and scaling of AI use cases across client onboarding, servicing, and contact center functions
Manage the AI portfolio operating model, including documentation, implementation, change management, and ongoing planning
Define and track key performance indicators (KPIs) and objectives and key results (OKRs) for program performance and outcomes
Produce and deliver executive-ready reporting on portfolio performance, outcomes, and key accomplishments
Build, lead, and mentor a high-performing team of program managers, ensuring the team has the skills, tools, and capacity to meet objectives
Drive a culture of continuous improvement through best practice sharing and lessons learned
Partner with cross-functional teams to align priorities, manage dependencies, and communicate risks and issues to leadership
Advise and influence senior leaders on portfolio priorities, capability investments, and major change initiatives
Build trusted relationships with key stakeholders to drive alignment, decision-making, and adoption of AI solutions
Remove blockers, manage escalations, and ensure timely delivery of program objectives
Design structured prompt patterns and interaction flows for agent assist, case triage, classification, summarization, and document processing
Required qualifications, capabilities, and skills
Bachelor’s degree required
15 years of industry experience in program management and change management within a large-scale organization, focusing on transformation initiatives
7 years of experience in product ownership, business analysis, service design, consulting, or operations within financial services or a regulated environment
Strong understanding of AI and machine learning algorithms, frameworks, and applications
High proficiency with Microsoft PowerPoint for executive-level documents and Excel for program analytics
Experience with Microsoft SharePoint and data visualization tools such as Alteryx or Tableau
Strategic thinking and problem-solving abilities, with proven experience applying analytical tools to develop solutions
Ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment
Strong organizational and project management skills with attention to detail
Excellent interpersonal skills and ability to build effective partnerships with all levels of management across diverse functions and locations
Excellent oral and written executive-level communication and presentation skills
Preferred qualifications, capabilities, and skills
Master’s degree in business administration (MBA)
Prior experience in AI and Machine Learning (ML) technology delivery and familiarity with governance, design standards, and performance measurement for AI programs
Experience leading large-scale transformation initiatives in financial services or related industries with demonstrated ability to influence senior stakeholders and drive major change initiatives with experience in building and mentoring high-performing teams
Preferred experience supporting more than one CCB Operations Function/Line of Business
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
