Your mission
Forward-Deployed Engineers are how Rocket gets into production. You take the platform to a hotel group and make it work in their environment: their PMS configuration, their data model, their sales process, their edge cases.
This is the highest-signal role in the company. You sit between engineering, product, and the customer — configuring integrations and mapping data one day, standing in a hotel’s sales office untangling a live workflow the next. If you’ve admired the FDE model at Palantir: that’s the job, applied to hospitality. You don’t need to be a software engineer — you need deep technical understanding, structured problem-solving, and the presence to own a deployment in front of a customer.
- Deployments, end-to-end. You own the technical success of each customer rollout — from initial system integration through go-live to steady production usage. You run multiple deployments in parallel, remote and on-site across the DACH/EU region, and later the US.
- Enterprise integrations. Configure and validate Rocket’s connections to PMS, CRM, and enterprise systems: API setup, webhooks, data synchronization, and customer-specific data mapping. Where no clean API exists, you coordinate with our engineering team on RPA and workaround solutions — you own the outcome, engineering owns the code.
- Production problem-solving. When something breaks at a customer, you’re the one who fixes it — debugging across our stack and theirs, communicating clearly with hotel operators and IT teams alike, and turning every incident into an engineering requirement so it doesn’t happen twice.
- Product feedback loop. You see how Rocket is actually used before anyone else does. You bring structured field insight back to Product and Engineering and directly shape the roadmap.
What success looks like:- 3 months: First deployment shipped to production independently; you know our integration stack cold.
- 12 months: You run several customer accounts end-to-end, your deployment playbook is the company standard, and customers ask for you by name.
Your profile
- 3–6+ years in solutions engineering, technical consulting, integration/implementation roles, or software engineering
- Degree in Wirtschaftsinformatik, computer science, engineering — or equivalent proven technical depth from practice
- Strong understanding of APIs, data flows, and system integration; able to read logs, test endpoints, and configure connections (scripting ability in Python/SQL is a plus, not a requirement)
- Structured troubleshooting instinct: you can isolate whether a problem sits in our system, the customer’s system, or the data in between
- Experience working directly with customers or external stakeholders — and enjoying it
- Clear communicator with technical and non-technical audiences, from hotel sales teams to IT departments
- Strong English (B2–C1); [German requirement — confirm]
- Willingness to travel and a valid Schengen visa (or eligibility to obtain one)
Nice to have, not required:
- Hospitality tech background: PMS, CRM, booking, or revenue management systems — or operational hotel experience with strong technical affinity
- Enterprise integration experience (Oracle OPERA Cloud, SIHOT, Salesforce)
- Prior forward-deployed / solutions / implementation consulting roles
- Hands-on scripting ability (Python, SQL) or heavy use of AI coding tools
- Exposure to LLM-based systems, agentic workflows, or RPA
Why us?
We are the technology company rethinking group and event sales in hospitality. What runs today through inboxes, spreadsheets and phone calls, our platform Rocket turns into one continuous, AI-supported process — from the first enquiry to the signed contract. European hotel groups already run their group sales on it.
What that means for you: you work with AI, not despite it. People who join us give feedback that shapes product decisions — and sooner or later come to understand why one prompt works better than another.
And because we are growing fast, a lot here is still taking shape. Sometimes the honest answer is “we’re still building that.” That is exactly where the opportunity lies: you will find open space rather than finished structures, and what you build here will carry your signature.
What we offer
- Work with real AI technology at international level — not as a pilot project, but as our business model.
- Genuine room to shape things. Your ideas do not land in a suggestion box; they land in the next iteration.
- A short path to the management team. Decisions take days, not committee rounds.
- Growth you are part of. We are building the company’s next chapter — with roles, responsibility and prospects that did not exist a year ago.
- Leipzig as your primary base, with regular time in the office and flexible remote work. Hybrid models are everyday practice here, not the exception.
- Permanent contract, full-time.
- Performance bonuses for demonstrable results.
- Multi-day team events in places that are actually fun.
Our hiring process
- Intro interview — we get to know each other, and you learn where we stand and where we are heading.
- Case study or technical study, depending on the role — a real problem from our day-to-day that we work through together.
- Interview with your future manager and, depending on the position, with our founders.
From the first conversation to a decision takes at most two weeks. And you will hear from us either way — including when it is not a fit this time.
About us
MICE DESK is the leading technology partner in global group and convention sales – and is developing the first agentic operating system for the hospitality industry.
Our core product, Rocket, automates the entire group and convention sales process: from analysing enquiries and checking availability to integrating revenue data, creating quotes and finalising contracts. What currently takes hotels an average of two hours, Rocket completes in minutes.
What makes us unique: We don’t just build the platform. Where required, we also support our clients through a dedicated booking centre – our MICE DESK Crew – which provides hotels with direct support from experienced MICE professionals. AI and people working as a true partnership – not as a compromise.
