CTG is seeking to fill an AI Product Owner – Customer Experience & Financial Services position for our client.
Location: Piscataway, NJ
Duration: 12 months
Position Overview
We are seeking an experienced AI Product Owner to lead the delivery of innovative AI and Generative AI solutions that enhance customer experience within the financial services industry. This role will partner with business stakeholders, data scientists, engineers, and UX teams to define product strategy, prioritize features, and deliver AI-powered capabilities using Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and modern Agile methodologies.
The ideal candidate combines strong product ownership experience with technical knowledge of AI technologies and expertise in banking, credit cards, fraud detection, or customer engagement.
Primary Responsibilities
- Own the AI product roadmap, backlog, and feature prioritization.
- Translate business objectives into user stories and technical requirements.
- Collaborate with cross-functional teams to deliver AI-powered customer experience solutions.
- Lead Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.
- Drive the implementation of LLM, RAG, and prompt engineering solutions.
- Define KPIs and measure product success using analytics and customer feedback.
- Manage project governance, stakeholder communication, risk mitigation, and delivery timelines.
- Ensure AI solutions meet business goals, customer expectations, and regulatory requirements.
Required Qualifications
- 5+ years of Product Owner or Product Management experience.
- Experience in financial services, banking, credit cards, or payments.
- Strong understanding of Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, and AI development workflows.
- Familiarity with Python, SQL, and AI/ML frameworks such as TensorFlow or LangChain.
- Experience with Agile delivery using Scrum or SAFe.
- Excellent analytical, organizational, communication, and stakeholder management skills.
Preferred Qualifications
- Experience with fraud detection or personalized customer marketing.
- Advanced SQL and data analysis skills.
- Experience using data visualization tools.
- Proven success delivering enterprise AI or Generative AI initiatives.
Education
- Bachelor's degree in Computer Science, Information Technology, Business, Engineering, Data Science, or a related discipline, or equivalent experience.
- Agile or Product Owner certifications are a plus.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $55.00 to $65.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About CTGCTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
