Trust & Safety Associate
Reports to: Sr. Manager of Operations: Fraud, Integrity & Compliance
Location: SF / Remote
About the Role
We are seeking a Trust & Safety Associate to help protect the integrity of our expert contributor ecosystem. Reporting to the Sr. Manager of Operations: Fraud, Integrity & Compliance, you will execute investigations, identify emerging fraud patterns, and support the development of operational controls that safeguard workforce quality and compliance.
You will help ensure that our team of expert contributors (ECs) are who they are, located where they are, and remain compliant with our community guidelines and standards of operation. If you thrive in dynamic environments, excel at investigation and pattern identification, and are motivated by the challenge of the ever-changing threat actor landscape while delivering impact for some of the world’s largest enterprises, we’d love to hear from you.
What You’ll Do
- Investigations & Enforcement: Review suspicious activity, conduct investigations, document findings, and recommend appropriate enforcement actions in accordance with company policies.
- Execute Operational Runbooks: be responsible for running daily operational investigation runbooks to identify fraud and integrity issues in our community.
- Identify Emerging Trends: Identify emerging risk trends and contribute to the development and refinement of operational runbooks that detect and mitigate fraud and integrity risks.
- Cross-Functional Collaboration: Partner with Operations, Expert Supply, Legal, and Product teams to ensure integrity requirements are reflected throughout the contributor lifecycle.
- Vendor Operations: Monitor fraud-prevention vendors, identify gaps in coverage, and provide recommendations to improve detection and enforcement outcomes.
- Reporting & Analysis: Produce reporting on fraud trends, enforcement actions, and operational impact, and support efforts to quantify risk exposure and mitigation opportunities.
What You’ll Bring
- Experience: 2–4 years of experience in Trust & Safety, Fraud Operations, Risk Operations, Investigations, Customer Support Operations, Analytics, or a related operational role.
Curiosity: genuine interest in the evolving fraud landscape.
- Operational mindset: Demonstrated ability to improve operational processes, manage competing priorities, and execute effectively in ambiguous environments.
- Communication skills: ability to clearly articulate project status, risks, and solutions to both technical and non-technical audiences.
- Technical Skills: Comfortable working with data to investigate anomalies and identify trends. Able to write and modify SQL queries independently, leveraging AI tools where appropriate to accelerate analysis.
- Adaptability: thrive in fast-paced, high-growth environments where priorities evolve quickly.
- Analytical Thinking: Ability to identify patterns in large datasets, investigate anomalies, and make sound decisions with incomplete information.
Bonus points for:
- Experience working in data, AI/ML, or enterprise SaaS environments.
- Previous experience in fraud or workforce integrity.
