Staff Applied AI Engineer

Orum • Full-time • Remote (San Francisco, California, United States) • 3d ago

About Orum

Orum’s AI-powered suite frees salespeople to do what they do best: connect, listen, and sell. Our products gives sales teams everything they need to connect faster, sell smarter, and grow revenue. From intelligent dialing and real-time conversation insights to AI-driven coaching and virtual sales floors, Orum is powering thousands of sales teams to have more meaningful conversations and turn every call into measurable impact. Companies who use Orum connect 5x faster and book millions in new pipeline every month.

As a company, we are a remote-first team of builders and dreamers creating a future where work feels more meaningful and connected. If you’re excited to change how the world sells, join us. For more information, visit https://www.orum.com/

What You’ll Do

Lead the design and delivery of AI-powered product features from idea to production
Build LLM-based systems for coaching insights and real-time recommendations during calls
Architect systems that support low latency and large-scale AI use cases
Define and implement AI and ML best practices across the engineering org
Partner with Product and Engineering to identify high-impact AI opportunities
Build scalable data and feature pipelines to support AI use cases
Establish evaluation, monitoring, and feedback loops to improve model performance
Mentor engineers and raise the bar on applied AI engineering practices

What You’ll Work On

AI-driven coaching and insights from call transcripts
Real-time intelligence during calls, such as next best action and signals
Prospect enrichment and intelligent data augmentation
Internal AI tools to improve engineering and product velocity

What We’re Looking For

7+ years of software engineering experience with strong hands-on AI and ML experience
Proven track record of shipping AI and ML systems into production
Experience building and deploying ML pipelines for training, inference, monitoring, and continuous improvement
Deep experience with LLMs and modern AI tooling, including prompting, RAG, embeddings, and agents
Experience training and fine-tuning models for domain-specific use cases
Strong system design skills and ability to build scalable, reliable AI systems
Experience working with large-scale data systems such as pipelines, warehouses, or streaming
Ability to operate in ambiguity and drive technical direction independently
Strong product mindset focused on customer impact

Nice to Have

Experience with real-time or event-driven systems
Background in speech, NLP, or conversational AI
Experience building customer-facing AI products
Familiarity with modern data platforms such as BigQuery or ClickHouse
Experience building AI systems on top of scalable data platforms

Why This Role Matters

You will play a key role in defining our AI strategy and execution
Your work will unlock value from our data and enable AI-driven product innovation
You will have a broad impact across multiple teams and domains

What Success Looks Like

High-impact AI features shipped and adopted by customers
Real-time AI capabilities integrated into core product workflows
Clear technical direction for applied AI across teams
Measurable improvements in product outcomes such as conversion, call quality, and coaching effectiveness

Orum Is An Equal Opportunity Employer

We're committed to continually adding to our diverse team that represents various backgrounds, perspectives, and skills. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at hr@orum.com. In short, we want you to join in on the ride if you're talented for one of our roles, with no other qualifiers.