NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years.It’sa unique legacy of innovationthat’sfueled by great technology—and amazing people. At NVIDIA,we’repioneering the future of technology and artificial intelligence withcutting-edgesolutions that are shaping the world’s data-driven innovations.
We areseekingaHardwareCustomer Quality Engineerin an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Yourmain rolewill beestablishingaworking levelrelationship with your customers, collaborating with customers on problemresolutions/complaints,and you will be the voice of the customer to the internal teams.
Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
Track Customer quality metrics with regular reporting to the customer and internal management
Coordinate andparticipatein Customer audits for NVIDIA HQ and contract manufacturers
In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers
Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventativeactionsand recovery plans for complaints
Work cross functionallyamong internal organizations, coordinatingactivities to assess product risk,drive problem solvingandachievecontinuousimprovement,increasingcustomer satisfaction
BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
8+ years of experience in electronics customer quality role
Customer interface experience critical
Quicklycomprehendtechnical details relevant to understanding customer complaints
Excellentproficiencywith 8D problem solving tools/methods
Excellent written and oral communication skills
Interpersonal skills, with a logical approach to problem solving,good timemanagement, and task prioritization skills
Dedicated and able to work with minimum supervision
Strong leadership skills with experience coordinating teams with multiple disciplines
ProficientusingMS Office software tools, data analytical tools, and email communications
Ways to stand out from the crowd:
Background of semiconductor manufacturing processes such as Sifab, Packageassemblyand Final test
Background with SMT and PCBA manufacturing practices and controls
Knowledge of electronics reliability standards at thecomponent, board, or system level
Knowledge of server system hardware and software design, development, architecture, or testing
Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues
With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one ofthetechnologyworld’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. Ifyou'recreative and autonomous, with a genuine passion for technology, we want to hear from you.
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5.
You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until May 19, 2026.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
