Strategy & Operations Manager - DaaS

Snorkel AI • New York City, NY (Hybrid); Redwood City, CA (Hybrid); San Francisco, CA (Hybrid) • 2h ago

About the Role

We are hiring a Senior Strategy & Operations Manager to partner closely with Snorkel’s Delivery organization within our rapidly scaling Data-as-a-Service (DaaS) business. Delivery oversees three core teams and is responsible for executing every project across DaaS. This role will serve as a strategic and operational partner to the Head of Delivery, ensuring the organization runs on time, operates with rigor, and scales efficiently as complexity grows.

You will drive cross-functional initiatives, own core operating rhythms, and ensure that OKRs, planning cycles, and execution tracking are aligned and progressing. While you will be deeply embedded in Delivery, you will sit within a centralized Strategy & Operations team reporting into the GM of DaaS, enabling both business-wide visibility and operational consistency across functions.

This is a high-impact role suited for a strong operator who thrives in ambiguity, brings structure to fast-moving environments, and can balance strategic thinking with hands-on execution.

What You’ll Do

Partner directly with the Head of Delivery to ensure operational clarity, execution rigor, and alignment across the three delivery teams
Own delivery-related OKRs, tracking, and reporting to ensure goals are clearly defined, measurable, and progressing
Drive cross-functional initiatives spanning Delivery, Supply, GTM, Innovation, Finance, and Engineering
Lead annual planning and quarterly business review inputs for Delivery
Identify execution risks early and proactively surface trade-offs to leadership
Translate strategic priorities into structured operating plans and measurable milestones
Step in to own ambiguous workstreams or problem areas and drive them end-to-end
Serve as a thought partner and executor to Delivery leadership and adjacent teams
Improve operational processes and create durable systems that reduce friction and increase throughput
Ensure alignment between business goals and day-to-day delivery execution

Qualifications

5+ years of experience in strategy, operations, consulting, or similar roles
Experience partnering closely with operational leaders in high-growth or complex environments
Demonstrated ability to drive cross-functional initiatives and deliver outcomes end-to-end
Strong analytical skills with comfort using data to inform decisions and track performance
Ability to bring structure and clarity to ambiguous problem spaces
Proven track record of influencing without authority
Excellent written and verbal communication skills, with experience presenting to senior stakeholders
Strong prioritization skills and bias toward action
Comfortable operating in imperfect systems while building scalable processes
Entrepreneurial mindset with high ownership and accountability

Bonus Points

Experience in services, marketplace, or data-driven businesses
Exposure to delivery, operations, or workforce-based execution models
Experience supporting planning cycles and executive reporting

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)).

Pay Range: $150,000-$200,000

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