Qualitative Research Lead (AI Moderation)

Cookiy AI • Full-time • San Francisco Bay Area, US • 2m ago

𝐃𝐮𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐨𝐯𝐞𝐫𝐰𝐡𝐞𝐥𝐦𝐢𝐧𝐠 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞, 𝐤𝐢𝐧𝐝𝐥𝐲 𝐟𝐚𝐬𝐭-𝐭𝐫𝐚𝐜𝐤 𝐲𝐨𝐮𝐫 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐯𝐢𝐚 𝐭𝐡𝐞 𝐥𝐢𝐧𝐤 𝐛𝐞𝐥𝐨𝐰 𝐢𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐧𝐨𝐭 𝐚𝐥𝐫𝐞𝐚𝐝𝐲 𝐝𝐨𝐧𝐞 𝐬𝐨:

https://cookiyai.usttp.larksuite.com/share/base/form/shrutg2hSdNQdg9O8JDkskozQEd

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About Cookiy.AI

At Cookiy.AI, we’re reimagining how humans and AI interact, starting with how businesses understand people.

We’ve built the world’s first Agentic Voice AI for insights, an autonomous voice moderator that conducts real conversations at scale. Our platform helps qualitative researchers, marketers, and innovators uncover authentic human understanding 10x faster and at 1/10th the cost.

We believe in speed, substance, and sincerity, values that guide how we build, sell, and grow. We move fast, experiment boldly, and care deeply about our users. Every Cookiy team member is a “baker”, hands-on, collaborative, and obsessed with perfecting the recipe for meaningful human-AI interaction.

If you’re looking for a place where ideas move as fast as execution, where autonomy meets accountability, this is where you belong.

About the Role

We’re looking for ambitious Insights lead to accelerate our global expansion across AMS, EMEA, SEAI, and ANZ. This is a pure hunter role, designed for self-starters who thrive in fast-moving environments and can open new markets from scratch.

As an QRLC, you’ll be responsible for the full commercial & Research cycle, from prospecting and pitching to negotiation and close, bringing Cookiy.AI’s Agentic Voice platform to leading brands, research agencies, and enterprise innovation teams. You’ll work cross-functionally with Product, Marketing, and Customer Success, and report directly to our CRO.

This role requires flexibility to accommodate the working hours of your assigned region.

What You’ll Do (Research Delivery)

Own end-to-end qualitative research projects: scoping, design, sampling approach, discussion guides, moderation strategy, and reporting.
Conduct or oversee interviews using Cookiy.AI’s AI moderation workflows (and step in for human-led sessions when needed).
Turn conversation data into clear frameworks, themes, and decisions, translating raw quotes into executive-ready insights.
Produce client-ready deliverables: reports, clips/reels, executive summaries, and presentation decks.
Ensure research quality and rigor: respondent fit, conversation depth, bias control, and defensible interpretation.
Build reusable templates and playbooks to scale delivery across markets.

What You’ll Do (Sales / Growth Enablement)

Partner with Commercial to support pre-sales discovery, helping shape the research approach that proves value fast.
Run or co-lead product demos from a researcher’s lens, showing “how the sausage is made” and why the outputs are credible.
Design and execute pilot studies that convert: tight scope, clear success metrics, and outcomes that stakeholders can act on.
Translate research outcomes into commercial narratives: ROI, speed-to-insight, cost reduction, and decision impact.
Join client calls with senior stakeholders (Insights/Research/Marketing/Product) to build trust and handle methodology objections.
Capture recurring client objections and needs, feeding them back into GTM messaging and enablement materials.

What You’ll Bring

3–7 years in qualitative research, user research, customer insights, or market research (agency or in-house).
Strong grasp of qual methods: IDIs, FGDs, concept testing, messaging testing, journey exploration, usability-style probing.
Sharp synthesis + storytelling: you can turn interviews into decisions, not just observations.
Client-facing confidence: comfortable presenting to senior stakeholders and handling pushback on methodology.
Commercial instincts: you can connect insights to business outcomes (growth, retention, conversion, brand).
Comfort with research technology and AI tools (or strong willingness to learn fast).
Bias toward action, high ownership, and calm under ambiguity.

Preferred Qualifications

Experience supporting pre-sales as a researcher (e.g., scoping, pilot design, stakeholder workshops).
Familiarity with AI / research tech ecosystems and modern qual workflows.
Multi-market or cross-cultural qual experience (APAC/EMEA/AMS).
Experience creating GTM assets: demo scripts, pilot frameworks, case studies, POVs, or enablement decks.

Why Join Us

Join a venture-backed Silicon Valley company building at the intersection of voice, AI, and human insight.
Collaborate directly with global leaders based in Palo Alto, London, and Singapore.
Hybrid-first environment with relocation opportunities after 6 months.
Competitive compensation + growth runway.
A culture that celebrates speed, creativity, fairness, and ownership—where every voice matters.

Life at Cookiy.AI

At Cookiy.AI, we move fast, stay curious, and build with purpose. We believe great ideas can come from anywhere, which is why every team member is empowered to experiment, challenge conventions, and take ownership from day one.

We’re a culture of builders and bakers, hands-on, collaborative, and obsessed with creating products that make AI feel human again. We celebrate momentum, value authenticity, and bake fairness into everything we do, from how we treat users to how we grow as a team.

If you want to work where creativity meets execution and every voice matters, Cookiy.AI is where you’ll find your next chapter.