We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.
What You’ll Be Doing
Define and manage program schedules, deliverables, and key milestones aligned with Cloud Service Providers (CSPs) and their ODM/OEM partners’ roadmaps and requirements, ensuring alignment across AI infrastructure and data center build‑out programs.
Translate CSP and partner requirements into actionable execution plans, integrating data center tools and operational processes for AI factory deployments, and driving timely resolution of blocking issues across engineering, quality, operations, logistics, and sales teams.
Provide horizontal leadership across cross‑functional teams, assembling and guiding globally distributed stakeholders to ensure execution excellence, clear ownership, and alignment on program objectives, priorities, and delivery commitments.
Act as the primary customer interface for assigned programs, leading program kick‑offs, technical discussions, design and build reviews, issue and risk tracking, and regular status updates throughout the product and deployment lifecycle for CSPs and their ODM/OEM ecosystems.
Drive end‑to‑end program execution from design through production deployment, ensuring reliable assembly and on‑time delivery of customer‑specific AI infrastructure platforms, meeting defined quality, performance, and acceptance criteria.
• Provide technical program leadership on server system build and integration, working closely with subject matter experts to guide architectural decisions, manage dependencies, and proactively resolve schedule, technical, or operational blockers.
Monitor factory and partner execution, including production schedules, yields, and key risks, collaborating closely with ODMs/OEMs to resolve issues and ensure delivery against committed metrics and timelines.
Proactively communicate program health, risks, and critical issues to customers, internal stakeholders, and senior leadership, providing clear insights and data‑driven recommendations across hardware, software, operations, business, quality, sales, and product teams.
What We Need to See
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
8+ years of experience managing programs and projects involving direct engagement with customers, a solid track record of successfully managing complex, large-scale datacenter projects.
Consistent track record of leading complex, global programs through full development lifecycles into deployment and production.
Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.
A willingness to continue learning new skills and growing capabilities as NVIDIA ventures into new markets.
Ways to Stand out From the Crowd
Track record running end-to-end hardware and software product development in CSP(Cloud Service Provider)s.
Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
Proven expertise in leading all aspects of production schedules, optimizing line yields, and resolving sophisticated field quality challenges.
Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures.
With competitive salaries and a generous benefits package, we are widely considered to be one of the world’s most desirable employers! We have some of the most forward-thinking and hardworking people in the world working for us and, due to outstanding growth, our best-in-class engineering teams are rapidly growing. If you're a creative and autonomous person with a real passion for technology, we want to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
