**This position is a 6-month contract-to-hire role, with the intent to convert to a permanent position based on performance**
The Opportunity at Komodo Health
Komodo IT empowers our team through expert endpoint management, SaaS infrastructure oversight, and seamless onboarding. We are committed to providing reliable, scalable, and observable support to ensure every user can perform at their best.
The IT Analyst is responsible for the integrity and performance of our core systems and IT infrastructure. In this role, you will resolve complex technical challenges and partner cross-functionally to align our technology with the evolving needs of every department.
These are the essential job duties you will be responsible for …
- Provide onsite IT support in the NYC office 4 to 5 days a week. This will include supporting zoom room/hardware, Meraki networking equipment, workstation peripheral troubleshooting and AV presentation equipment.
- Monitor and troubleshoot issues involving hardware, MDM, and collaboration tools, ensuring seamless service through effective triage and escalation to Systems Engineering.
- Coordinate onboarding and offboarding workflows across diverse worker classifications. Responsibilities include conducting IT training sessions, overseeing laptop procurement and shipping logistics, and ensuring a seamless day-one technical experience.
- Serve as the primary SME for our asset management tooling, proactively identifying system optimizations and refining asset management workflows to improve tracking accuracy and operational efficiency.
- Drive support efficiency by documenting known issues and fixes in real-time. Proactively communicate technical updates to the IT team to standardize resolution processes across the organization.
- Partner with Systems Engineers on IT infrastructure initiatives to optimize and scale core platforms, including Google Workspace, Okta, and enterprise MDM solutions.
What you bring to Komodo Health (required):
- Experienced in delivering multi-platform technical support and customer service for macOS and Windows users.
- Experienced in Tier 1 and Tier 2 support for enterprise SaaS and infrastructure, including Identity tooling (Okta), Collaboration tooling (Google Workspace, Slack, Zoom), MDM (Jamf, Intune).
- Proven experience managing the hardware and software lifecycle using enterprise ITAM platforms such as AssetSonar, SnipeIT, or ServiceNow.
- Working knowledge of network administration and infrastructure management, with specific experience in the Cisco Meraki ecosystem.
- Ability to independently troubleshoot and resolve hardware, system access, and general IT issues through effective root cause analysis.
- Self-motivated professional capable of balancing competing priorities and leading technical projects.
- Excellent written and verbal communication skills.
- Strong aptitude for logical thinking.
- Strong familiarity with IT Operations and cloud applications.
