About the Role
As an IT System Technician, you’ll join xAI’s IT team and dive into hands-on technical tasks to support, troubleshoot, and optimize our critical IT infrastructure. Working closely with the IT Systems/Network Administrator, you’ll tackle hardware and software challenges, perform system maintenance, and provide user support to keep our tech environment running smoothly. Expect to get into the nitty-gritty, streamline operations, and ensure reliability to power xAI’s mission of accelerating human scientific discovery through AI.
Responsibilities
- Provide first-line support for hardware, software, and network-related issues, including desktops, laptops, servers, and peripherals, ensuring timely resolution of user requests.
- Perform routine maintenance tasks such as installing updates, patching systems, and monitoring system performance to ensure operational stability.
- Install, configure, and troubleshoot IT hardware, including workstations, servers, networking equipment, and other devices, under the guidance of the IT Systems/Network Administrator.
- Assist with creating, modifying, and deactivating user accounts in systems like Active Directory, ensuring compliance with security policies.
- Support basic network tasks, such as configuring workstations for network connectivity, troubleshooting connectivity issues, and assisting with network hardware setup (e.g., switches, routers).
- Maintain accurate records of IT assets, support tickets, and procedures, contributing to the IT team’s knowledge base.
- Track and manage IT hardware and software inventory, ensuring equipment is properly maintained and accounted for.
- Follow security protocols and assist in implementing basic security measures, such as applying patches and monitoring for potential vulnerabilities.
- Work closely with the IT Systems/Network Administrator and other team members to support IT projects, system upgrades, and infrastructure improvements.
- Provide basic training and guidance to employees on using IT systems, software, and tools effectively.
Basic Qualifications
- Technical Proficiency:
- Familiarity with Windows, macOS, and Linux operating systems, including basic administration and troubleshooting.
- Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VPN) and ability to troubleshoot connectivity issues.
- Experience with hardware troubleshooting, including desktops, laptops, servers, and peripherals.
- Software Knowledge:
- Proficiency with common productivity software (e.g., Microsoft Office, Google Workspace).
- Experience with ticketing systems (e.g., Jira, ServiceNow) for tracking and resolving IT issues.
- Problem-Solving: Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
- Communication: Excellent verbal and written communication skills to interact with end-users and document technical processes clearly.
- Teamwork: Ability to work collaboratively under the direction of the IT Systems/Network Administrator and contribute to team goals.
- Time Management: Capable of prioritizing tasks and managing time effectively in a fast-paced environment.
Preferred Skills and Experience
- Associate’s degree or higher in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in an IT support or technician role.
- Industry certifications such as CompTIA A+, Network+, or Microsoft Certified: IT Professional.
- Experience with virtualization platforms (e.g., VMware, Hyper-V) or cloud services (e.g., AWS, Azure).
- Familiarity with scripting languages (e.g., PowerShell, Bash) for basic automation tasks.
Additional Requirements
- Ability to lift and move IT equipment (up to 50 lbs) as needed for hardware installations or maintenance.
- Comfortable working in office environments, data centers, or other technical spaces.
