Role Overview
As a Sr. Solutions Architect – Professional Services, you will be responsible for delivering technical consulting and implementation engagements across Postman’s enterprise customer base. This role is deeply technical, hands-on, and customer-facing—ideal for professionals with a strong background in API design, governance, development, and solution architecture, looking to drive tangible customer outcomes.
You’ll lead the delivery of both fixed-price and time-and-material (T&M) projects, and will be measured on on-time, on-budget execution, as well as the value delivered to customers. You will work cross-functionally with Sales, Customer Success, Product, and Engineering to shape solutions, execute delivery plans, and ensure the successful deployment of Postman at scale within large, complex organizations.
Key Responsibilities
Project Delivery & Execution
- Lead the technical delivery of professional services engagements for enterprise customers, ensuring successful implementation and adoption of Postman’s capabilities.
- Execute implementation plans in collaboration with engagement managers or project leads, focusing on delivering technical outcomes aligned with customer objectives.
- Implement and configure Postman in complex enterprise environments, including integrations with CI/CD pipelines, authentication systems, and API management layers.
- Ensure quality and consistency of delivery through hands-on configuration, technical walkthroughs, and solution validation.
- Provide technical leadership during customer workshops, enablement sessions, and solution reviews to ensure effective knowledge transfer and adoption.
Technical Solutioning & Architecture
- Act as the technical lead and subject matter expert in engagements, helping customers implement best practices across API design, mocking, testing, governance, security, and lifecycle management.
- Design scalable API strategies using Postman and associated integrations within the customer's development toolchain.
- Tailor Postman’s enterprise features to meet customer-specific workflows, compliance needs, or infrastructure environments (e.g., CI/CD pipelines, on-prem, hybrid).
Customer Enablement & Advisory
- Guide customers through technical configuration, developer onboarding, and platform rollout strategies.
- Conduct hands-on workshops, and architectural assessments to accelerate adoption.
- Provide high-touch support and consultative advice during the post-sales implementation phase.
Proactive Engagement & Problem Solving
- Identify and escalate technical roadblocks early, proposing alternative solutions to keep projects on track.
- Proactively suggest architectural or process improvements to ensure long-term success and scalability of the solution.
- Act as a technical voice of the customer, documenting feedback and influencing internal product direction as appropriate.
Cross-Functional Collaboration
- Partner with Sales and Customer Success teams during pre-sales and post-sales engagements to shape project scope and value articulation.
- Collaborate with the Product and Engineering teams to resolve technical challenges or influence roadmap discussions with real-world use cases.
- Participate in internal and external project retrospectives and contribute to improving Postman’s services delivery methodology.
What You’ll Bring
- 7+ years of experience in technical roles such as Solutions Architect, Professional Services Engineer, API Consultant, or similar.
- Strong hands-on experience with API design (OpenAPI/Swagger), REST/GraphQL, API management platforms, and modern development practices.
- Proficiency with Postman’s platform (or comparable tools) across design, testing, monitoring, environments, workspaces, and collections.
- Solid development background (e.g., JavaScript, Python, Node.js, or Java) with experience in CI/CD, scripting, and integrations.
- Strong understanding of API governance, versioning strategies, and security models (OAuth, JWT, API keys) in enterprise environments.
- Excellent project management discipline—ability to scope work, manage timelines, and communicate clearly with both technical and non-technical stakeholders.
- Strong customer-facing communication and facilitation skills, including experience running technical workshops and stakeholder presentations.
- Experience working with Fortune 1000 or large enterprise customers across industries.
