AutoPayPlus
Chief AI Officer (CAIO)
Disciplined Innovation Culture & AI-Enabled Excellence
About AutoPayPlus
"Delivering technology that simplifies and automates financial well-being."
AutoPayPlus is a fast-growing fintech company dedicated to helping our members build financial stability through smart payment solutions. Our team is driven by innovation, integrity, and a commitment to delivering five-star service. Join us as we help everyday people improve their financial lives.
The Opportunity
We're hiring a Chief AI Officer (CAIO) to build a Disciplined Innovation Culture that turns AI readiness into compounding weekly gains across every department (Customer Service, Sales/Dealer, Marketing, Product/Dev, HR, Operations, Finance, Card Services & Compliance, IT).
What You Will Do
- Run AI-enabled Kaizen engines (1 week operational sprints/PDCA) while orchestrating dedicated innovation cycles for breakthrough opportunities
- Instrument the daily ritual: "Did you use AI today?" / "What didn't you use AI for?" Convert answers into risk-assessed pilots and Friday wins
- Balance incremental excellence with calculated experimentation—all within compliance-first guardrails
- Standardize intake first workflows and first draft automation; ship AI automations/agents/voice wherever they create measurable value
- Track freed payroll hours and reallocate to Innovation Days, cross functional Innovation Pods, and strategic breakthrough initiatives
- Govern privacy/PII, consent, HITL thresholds, model registry, and prompt change control with risk-aware decision frameworks
Requirements
Must Have
- Prior CAIO level leadership delivering multi department AI programs at ~200–300 person scale
- Proven deployments of continuous improvement (Kaizen/Agile/Scrum) PLUS breakthrough innovation management with before/after KPIs
- Hands on with AI automation/agents/voice in a regulated environment, balancing operational excellence with strategic innovation
Preferred Qualifications
- EOS experience
- Contact center/CRM/ticketing stacks experience
- Financial services or similarly regulated domain background
How to Apply
Apply to lperry@autopayplus.com with the following materials:
- Share a 1 page case study showing both incremental improvements AND breakthrough innovation + 2 AI programs (metrics) + your 90 day plan to launch disciplined innovation practices.
- Two AI programs you led with before/after KPIs.
- A 90‑day plan to launch the daily pulse, manager cascade, and AutoMatrix decisions.
