NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

NVIDIA seeks a Senior IT Engineer to support end-user needs and improve IT processes globally. The ideal candidate will effectively translate strategic plans into impactful results, leveraging structured thinking, problem-solving skills, and outstanding communication. This role focuses on engineering, support, and continuous improvement, involving the engineering and streamlining of tools and systems, as well as enhancing global support models and solutions.

What you’ll be doing:

Collaborate with management and key stakeholders to develop, implement, and manage support, operational, and project objectives, identify and develop future processes across NVIDIA IT, remove friction in day-to-day operations, and lead continuous improvement initiatives by engaging leadership to deliver projects and initiatives.
Investigate and troubleshoot complex system issues, identify root causes, and implement effective solutions. Collaborate with cross-functional teams to perform post-incident reviews, analyze trends, and implement preventive measures to improve system reliability.
Collaborate with Tier 3 engineering teams to identify automation opportunities to reduce ticket volume and resolution times, and maintain and improve existing tools and solutions to address key business challenges.
Collaborate with Tier 1 support and engineering teams for effective communication, provide mentorship, and maintain accurate documentation of systems and processes, contributing to knowledge base articles and incident response documentation.
Stay up to date with the latest tech developments and introduce them where possible.

What we need to see:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
5+ years of experience in Information Technology Enterprise and Infrastructure engineering support/engineering roles.
Broad knowledge of IT applications and infrastructure, strong experience in system administration and operations roles, and familiarity with incident management systems (e.g., Jira, ServiceNow).
Strong analytical and problem-solving skills, excellent communication and collaboration abilities, and proven capability to thrive in a fast-paced, dynamic environment while effectively prioritizing tasks.
Ability to independently deliver innovative solutions with minimal direction, excellent attention to detail, organization, high-quality outputs, strong presentation and training skills for non-technical audiences, and demonstrated capability to assess business needs and creatively influence solutions.
Proficient in Linux/Unix, Full Microsoft Stack (AD, Exchange), Network Infrastructure (Cisco), Application Engineering, Cisco Video Conferencing, and end-user endpoints (Mac/Windows), with experience using ticketing tools like Jira and ServiceNow for reporting and data analysis.

Ways to stand out from the crowd:

Excellent interpersonal and leadership skills.
Track record delivering high availability in complex, global environments.
Creativity and latitude to adjust to rapidly changing plans and circumstances.
Experience working in a hybrid on-prem and public cloud environment.
Highly driven, analytical, and curious problem-solver with a focus on using data to make business decisions.

NVIDIA is widely considered to be one of the technological world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you! Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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