Job Purpose

The AI Strategy & Operations Director is a high-impact role within the AI Office that bridges innovation and revenue — converting AI strategy into market traction, executive influence, and measurable growth. Operating at the intersection of product, go-to-market, and executive leadership, this individual also serves as a strategic extension of the Chief AI Officer, driving priority initiatives and ensuring the AI Office operates with clarity and momentum.

Mission

Accelerate customer adoption and commercial expansion of Tungsten's AI capabilities while enabling the CAIO and AI Office to operate at maximum effectiveness.

Key Responsibilities

AI Growth Strategy & Execution

Define and drive the growth and adoption strategy for AI capabilities across the portfolio
Translate AI innovation into clear commercial positioning and measurable adoption metrics
Establish KPIs and dashboards to track adoption velocity, pipeline influence, and expansion
Identify expansion opportunities to deepen AI penetration within existing customers

Customer Adoption & Market Engagement

Partner with GTM and Customer Success leaders to accelerate AI adoption and value realization within strategic accounts
Engage directly with AI decision makers and executive stakeholders to strengthen market positioning
Represent the AI Office in high-impact customer engagements, executive briefings, and industry forums

Office of Chief AI Officer Operations

Own the CAIO's operating rhythm: staff meetings, planning cycles, board and EMT prep, and cross-functional offsites
Serve as a trusted proxy for the CAIO, translating decisions into clear workstreams with accountable owners and tracked to completion
Manage AI Office operational infrastructure — budget, headcount, vendor relationships, and resource prioritization
Clear organizational blockers on behalf of the CAIO and protect their bandwidth for highest-leverage work

Narrative & Thought Leadership

Create polished, high-impact presentations and written content that translate complex AI initiatives into visually compelling, executive-ready narratives
Co-author keynotes, executive briefings, and marketing content
Translate complex AI capabilities into compelling business narratives
Ensure consistency in AI messaging across internal and external communications

Strategic Initiatives & Ecosystem Alignment

Support AI Office build-out, including role definition, hiring, and onboarding as the team scales
Serve as connective tissue between the AI Office and EMT, Product, GTM, and Operations — ensuring alignment and reducing friction
Lead cross-functional initiatives connecting innovation to commercial outcomes and provide strategic recommendations to executive leadership

ABOUT OUR PLATFORM

Tungsten Automation's Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements. No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

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