IT Manager, Internal Platform & Operations

Company Overview

Maven AGI is reimagining enterprise customer experience, starting with support. Today’s support is slow, expensive, and frustrating. We are building an AI-native platform that delivers faster, higher-quality support at a fraction of the cost.

We are a team from leading technology companies, backed by experienced operators and advisors. Our focus is simple: build systems that actually work, and scale.

The Role

This is not a traditional IT Manager role.

You will own and scale an automation-first, software-defined IT platform that powers the company. The foundations are already in place: identity, device management, infrastructure-as-code, and helpdesk workflows. Your job is to evolve this into a more intelligent, assisted internal system.

The next phase of this platform is introducing agent-assisted workflows—using Maven AGI and modern AI tooling to improve how IT systems are operated, without removing human control.

You will operate across:

Identity and access
Device management
SaaS and internal systems
Infrastructure-as-code
Office networking and conference systems

This role sits at the intersection of IT, infrastructure, and internal platform engineering.

What You’ll Do

Own the IT Platform

Manage and evolve identity, device management, and SaaS systems
Ensure systems are reliable, secure, and easy to operate
Treat IT as a product, not a support function

Expand Infrastructure-as-Code for IT

Build and extend our IT IaC system using Pulumi
Drive toward more declarative:
- user lifecycle
- access management
- policy enforcement
Integrate with ticketing and approval workflows

Introduce Agent-Assisted Workflows

Incorporate MavenAGI and other AI tools into IT operations
Enable:
- faster triage and resolution
- better decision support
- improved system visibility
Keep humans in the loop for approvals and critical actions

Automate High-Volume Work

Eliminate repetitive helpdesk work through automation
Build self-service flows for onboarding, access, and common requests
Improve system design to reduce ticket volume over time

Own Office Infrastructure

Operate and improve office networking (WiFi, segmentation, reliability)
Manage conference room systems (Zoom, Google Meet, AV)
Diagnose and resolve real-world performance issues

Drive Security and Compliance

Enforce access and device policies through:
- Okta
- Jamf Pro
Ensure systems are auditable and aligned with compliance needs

Improve Helpdesk Through Systems

Optimize existing helpdesk processes
Reduce ticket volume via automation and better system design
Turn operational data into insights and improvements

What We’re Looking For

Core Requirements

5+ years in IT, infrastructure, or systems engineering
Strong experience with:
- identity and access systems (Okta or similar)
- device management (Jamf or similar)
- cloud environments (AWS, GCP, or Azure)
Experience with infrastructure-as-code (Pulumi, Terraform, etc.)
Ability to write code and automate workflows
Strong troubleshooting skills across systems and networks
High service level internally with teammates

Strong Signals

You think of IT as systems and workflows, not just support
You have built automation-first or self-service environments
You are comfortable introducing AI into operational systems in a controlled way
You can operate in ambiguous, fast-moving environments
You understand that your work allows the company to scale

Nice to Have

Experience with office networking and AV systems
Familiarity with CI/CD and developer workflows
Experience working with AI-assisted tooling or internal platforms
Background in security or compliance (SOC2, ISO, etc.)

What Success Looks Like

Core IT workflows are automated and consistent
Agent-assisted tooling improves speed and quality of operations
Office and conference systems are reliable and low-friction
Helpdesk is efficient and focused on exceptions
Internal teams move faster because IT systems are well-designed

Why This Role

High ownership over critical internal systems
Opportunity to define a modern, automation-first IT platform
Work at the intersection of infrastructure, automation, and AI
Direct impact on how the company operates and scales

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