The AI Product Manager owns the strategy and execution of HSI’s customer-facing AI solutions, including the underlying Model Context Platform (MCP) and supporting AI services.

This role delivers intelligent, context-aware product experiences powered by LLMs, automation, and data. You bring strong product fundamentals, a practical understanding of AI systems, and an AI-native approach to building products—leveraging AI to accelerate ideation, delivery, and iteration.

Key Responsibilities

Define and own the roadmap for a virtual assistant–driven application interface, including conversational experiences, agent capabilities, and workflow automation
Lead the evolution of HSI’s MCP, including context management, memory, orchestration, and service integrations
Translate company strategy and customer needs into differentiated AI-driven product capabilities
Partner with engineering and data teams to design AI-powered features leveraging LLMs, RAG, and agent-based systems
Define product requirements, including system behavior, prompts, guardrails, and evaluation criteria
Drive execution through agile development cycles, maintaining a well-prioritized backlog of features and experiments
Establish and monitor AI performance metrics (e.g., accuracy, task success, latency, cost, hallucination rates)
Lead experimentation to improve model outputs, workflows, and user experience
Partner with data teams to define feedback loops, data requirements, and opportunities for fine-tuning or optimization
Use AI tools to accelerate core PM workflows, including requirements documentation, backlog refinement, and internal communications
Rapidly prototype conversational flows and AI interactions to validate ideas early
Synthesize customer feedback, support data, and usage patterns into actionable insights
Continuously evaluate and adopt new AI tools to improve product development speed and decision-making
Conduct user research and analyze customer workflows to identify high-impact AI opportunities
Partner closely with engineering, UX, data science, and go-to-market teams to deliver cohesive solutions
Serve as an internal advocate and subject matter expert for AI-driven product capabilities

What Success Looks Like

Measurable customer value and adoption
High-quality, reliable AI features that continuously improve
MCP evolves into a scalable, differentiated platform capability
Increased product development velocity and insight generation through effective use of AI

Bachelor’s degree in a related field; technical disciplines preferred
3–6+ years of product management experience in SaaS or platform products
Experience building or managing AI/ML-powered products
Strong understanding of LLMs, prompt design, RAG, and AI agent workflows
Familiarity with modern AI ecosystems (e.g., OpenAI, Anthropic, vector databases, orchestration frameworks)
Experience defining and improving AI system performance through metrics and evaluation
Hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) to:
- Generate and refine product requirements
- Prototype product experiences and workflows
- Analyze customer feedback and product data
Demonstrated ability to increase speed and effectiveness by integrating AI into daily workflows
Strong analytical and data-driven decision-making capabilities
Ability to translate complex technical concepts into clear, actionable product direction
Excellent communication and cross-functional leadership skills

Preferred

Experience building conversational interfaces or virtual assistants
Familiarity with human-in-the-loop systems, AI safety, or guardrails
Experience with Agile development methodologies

Fully Remote Work: Work where you're most productive—we trust you.
Unlimited PTO: Recharge when you need to—we support work-life balance.
Career Growth: Unlimited access to our Learning & Development library, including our own HSI LMS content.
Well-Being First: Full medical, dental, vision, and mental health coverage.
Secure Your Future: Generous $1:$1 401(k) company match—your future is important to us.

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