About the role

At findhelp, we believe everyone deserves access to the help they need, with dignity and ease. As a Senior Staff AI/ML Engineer, you will help shape the future of social care in America through the responsible application of cutting-edge AI. This is more than just a technical position. It’s an opportunity to turn advanced machine learning into real-world impact, improving access to essential services for families, care providers, and entire communities. You’ll lead the development of production-ready AI solutions while laying the foundation for an AI-first culture across Findhelp. Your work will not only define our company-wide AI strategy but also leave a lasting legacy on how millions experience care.

What you'll do

Lead transformative AI initiatives that directly address customer pain points, improve access to social care, and instill an AI-first mindset across the organization.
Partner with internal and external stakeholders to identify opportunities for scalable AI adoption.
Act as a force multiplier by building production-ready AI/ML solutions that deliver measurable value to our users, and then mentoring teams across the company to independently explore and implement AI solutions.
Define and build scalable AI/ML infrastructure and tools that enable rapid experimentation, streamline development, and reduce barriers to company-wide AI innovation.
Establish and enforce responsible AI guidelines ensuring fairness, transparency, privacy, security, and explainability in everything we deploy.
Collaborate with external vendors and research partners to evaluate tools, models, and technologies that meet evolving business needs.
Support go-to-market efforts by working with analytics, and sales teams to communicate the impact and ROI of AI-powered features.
Translate emerging AI trends into actionable strategy, architectural guidance, and internal enablement to keep findhelp at the forefront of innovation in social care technology.

Qualifications

Master’s degree (or higher) in Computer Science, Machine Learning, Data Science, Statistics, Mathematics, or a related technical field.
5 - 8 years of experience building production-ready AI/ML solutions optimized for performance, scalability, and responsible AI principles.
Hands-on experience with large language models (LLMs), including open-source and commercial offerings, and advanced prompt engineering.
Expertise in model optimization techniques such as retrieval-augmented generation (RAG), fine-tuning, reinforcement learning, and pre-training.
Familiarity with agentic AI patterns, multi-agent systems (including control patterns), and orchestration frameworks (e.g., LangChain, LangGraph) is a strong plus.
Strong background in NLP, supervised learning, and deep learning, with a record of deploying impactful AI/ML solutions at scale.
Proficiency in Python and modern ML frameworks such as PyTorch, TensorFlow, and Huggingface.
Experience deploying AI/ML systems on cloud platforms, ideally GCP, with a strong understanding of performance, scalability, reliability, and maintainability trade-offs.
Deep understanding of modern software architecture, engineering best practices, and safeguards needed for scalable and secure AI systems.
Working knowledge of modern web development technologies to effectively collaborate with engineering teams and deploy AI solutions in production environments.
Familiarity with regulated domains such as healthcare or social care is a plus.
Demonstrated passion for responsible AI, including principles of fairness, transparency, privacy, ethical use, and explainability.
Exceptional communication and collaboration skills, with the ability to align cross-functional teams and drive company-wide impact.
Experience building from the ground up in fast-paced, high-growth environments, laying foundations, setting best practices, and scaling both people and technology.
Committed to continuous learning, with the ability to stay current on emerging AI technologies and assess new tools, vendors, and architectures as business needs evolve.

Physical Demands and Work Environment:

This job is based on-site in Austin, TX or Madison, WI with the opportunity to work remotely on Fridays.
This is largely a sedentary role; standard office equipment is used, such as laptops, monitors and headsets, if needed.
Limited travel may be required.

We value being together : We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Perks at Findhelp

401k & equity grants
Free food and onsite gym at our Austin HQ
Paid parental leave
Competitive PTO & 10 paid holidays
Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
Dog-friendly office in Austin HQ
24/7 access to telemedicine and counseling
Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

Culture Committee
Leadership Development Training
Paid Volunteering Time

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