Hiring Range: $72,214 - $110,000

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

We are seeking a junior to mid-level AI Engineer to help build and scale enterprise AI capabilities across the bank. This role is responsible for developing AI agents and automated workflows, building retrieval and prompt systems, and supporting the integration and enablement of AI tools within embedded business division roles. This is a hands-on role for someone who thrives at the intersection of technical development and business enablement, translating non-technical use cases into working technical solutions.

Responsibilities:

Design & Develop AI Solutions

Build, deploy, and maintain AI agents and automated workflows using platforms such as Claude, Microsoft Copilot, Azure AI Services, Power Platform, and SharePoint.
Create scalable retrieval-augmented generation (RAG) pipelines and prompt-engineering frameworks.
Prototype and productionize AI solutions that improve day-to-day operations across the bank.

Partner with Business Teams

Collaborate with cross-functional teams to understand business processes, pain points, and opportunities for automation.
Translate non-technical requirements into clear technical specifications and solution designs.
Serve as a trusted technical advisor supporting embedded AI initiatives across business divisions.

Enhance AI Performance & Reliability

Develop and optimize retrieval systems, prompt architectures, and agent workflows to improve accuracy and effectiveness.
Evaluate and refine AI solutions based on user feedback, performance metrics, and business outcomes.

Support AI Governance & Administration

Assist in establishing governance processes for enterprise AI tools, including access management, usage policies, and documentation.
Promote responsible AI practices, ensuring compliance with data privacy, security, and regulatory requirements.
Support administration and enablement of AI platforms across the organization.

Qualifications:

Bachelor's degree in Computer Science, Data Science, Information Systems, or a related field.
1-4 years of experience in software engineering, data engineering, machine learning, or a related technical role.
Experience working with large language models (LLMs) and enterprise cloud or collaboration platforms.
Hands-on experience with AI and LLM platforms such as Claude, OpenAI, Gemini, or similar technologies.
Experience with prompt engineering, AI agents, and agent frameworks.
Familiarity with Microsoft technologies including Azure, Microsoft Copilot, Power Platform, and Microsoft 365 development or administration tools.
Experience working with APIs, MCPs (Model Context Protocol), integrations, and data pipelines.
Understanding of AI governance, responsible AI practices, and enterprise AI administration.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to translate complex technical concepts into understandable business solutions.
Comfortable working independently while collaborating across multiple teams.
Experience within financial services or another regulated industry is a plus.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

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