Join Us at Civia Health

At Civia Health, our Clinical Research Site Leads are essential to deliver trials that are efficient, ethical, and patient-centered.

At Civia Health, you're not just taking a job: You're joining a mission to transform the way clinical research is done. Our purpose is bold: to bring clinical trials front and center in your community, make them accessible to everyday people, and empower underrepresented communities to participate.

We’re reinventing how clinical studies are run, delivering valid, scalable evidence with a consumer-first mindset. Too often, trials are expensive, fragmented, and overlook the experience of the participant. At Civia, we’re changing that. Our leadership team are experienced industry leading, visionary professionals who know what’s broken — and how to fix it.

We treat participants like valued partners, not research subjects. That means supporting their agency, putting their needs, comfort, and enjoyment first — and rewarding them generously for their time and effort.

What It Means To Work At Civia

Every team member plays a crucial role in reshaping clinical research. You’ll help make studies more human-centered, inclusive, and efficient. We're looking for people who are driven by purpose, inspired by innovation, and ready to roll up their sleeves to do meaningful work.

At Civia, your contributions aren’t just transactional, they’re transformational.

Position Summary

The Clinical Research Site Lead is a hands-on leadership role responsible for the daily operations of a clinical research site. This individual serves as both a study coordinator and a line manager, ensuring high-quality study conduct, efficient participant logistics, and operational excellence. The Site Lead is the face of the site, representing it in cross-functional communications, driving team performance, and continuously identifying ways to improve processes and outcomes. This role offers a strong opportunity for growth into broader leadership within the clinical site network.

Key Responsibilities

People Management & Site Leadership

Directly manage site-based staff, including Clinical Research Coordinators and support personnel.
Track and report staff attendance, punctuality, and performance.
Oversight of clinic diary management and site-specific staff resourcing to maximize site productivity
Conduct regular coaching, performance reviews, and team development.
Foster a culture of accountability, collaboration, and continuous improvement.

Participant Logistics & Experience

Oversee participant scheduling, visit flow, and onsite experience to ensure smooth, timely, and high-quality visits.
Troubleshoot logistical challenges and implement solutions to improve participant satisfaction and retention.
Ensure the site is always visit-ready and aligned with enrollment and retention goals.

Study Content & Quality Oversight

Lead the execution of Phase II–IV investigational product studies as a hands-on coordinator.
Ensure protocol adherence, data integrity, and regulatory compliance.
Maintain audit readiness and support inspections as needed.

Technology & Systems Proficiency

Ensure functionality and maintenance of all IT equipment (computers, tablets, printers, etc.).
Oversee and train staff on the use of clinical systems including:
AI-enabled tools
Electronic consent platforms
Electronic source and regulatory filing systems
CTMS platforms (e.g., CRIO, Hubspot)
Serve as the liaison with IT support for troubleshooting and upgrades.

Operational Excleence & Site Representation

Act as the primary point of contact for the site, representing it in internal and external communications.
Monitor and report on site productivity, efficiency, and performance metrics.
Identify and implement process improvements to enhance operational efficiency and participant experience.
Lead site efforts both personally and with the team, in procuring local services, including vendors where required

Qualifications

Bachelor’s degree in a health-related field or equivalent experience.
Minimum of 5 years of experience in clinical research, specifically as a Study Coordinator for Phase II–IV investigational product studies.
At least 1–2 years of management or supervisory experience in a clinical or healthcare setting.
Strong leadership, organizational, and communication skills.
Proficiency in clinical trial software and Microsoft Office Suite.
Demonstrated ability to manage participant logistics and lead site operations.
Ability to travel between sites as needed.

Preferred Skills

Experience with CRIO, Hubspot, or similar CTMS platforms.
Familiarity with AI tools, eSource, eConsent, and electronic regulatory systems.
Proven ability to lead teams, manage logistics, and drive operational excellence.

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